Membership / Refunds
CALM CLAN is a monthly or annual membership site. You will be automatically charged a monthly or annual membership fee until you unsubscribe - depending upon the membership plan you choose. Members are responsible for managing their own account. You cannot cancel your membership via the website contact form or by email. If you want to stop having access to the Calm Clan, log in and click on your name then click on 'My Profile' in the pop-up window and 'Cancel Subscription'. We hope you decide to stay with us and make the most of all that's on offer here.
No refunds are offered if members forget or didn't realise they were subscribed or on unused proportions of any given month. So if, for example, you are charged on the first day of the month or year and then decide to cancel your membership before the end of the month or year, no partial refunds on the unused days is available. You are however still able to have full access to the Calm Clan until the end of your payment period. If you are on the annual membership plan, we recommend putting a reminder in your calendar a few days before the end of your first year - so you can decide if you want to continue as a member for another year. Once charged, no refunds.
Your privacy is extremely important to Sandy C. Newbigging. This privacy statement provides information about the personal information that we collect, and the ways in which Sandy C. Newbigging uses that personal information.
When do we collect information?
When you subscribe to gain access to the members-only services of the 'Calm Clan' or when you subscribe to the newsletter. When you join the Calm Clan, your name and email address is automatically added to Sandy C. Newbigging's Calm Clan mailing list, which is held within MailChimp.
What information do we collect?
When placing an order or filling out a form on our site, as appropriate, you may be asked to enter your name, postal address or email address. You may, however, visit the non-members areas of the Calm Clan site anonymously.
What do we use your information for?
Any information we collect from you may be used in the following ways:
To ensure you are a subscribed and paying member of the Calm Clan - so that you can access the members-only areas of the website.
To send periodic emails - namely - newsletter updates. The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as timely company news and announcements regarding related products and services. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. This unsbscibes you from the mailing list. You need to log into the Calm Clan and click on 'Cancel Membership' if you want to stop being a member of the Calm Clan and cancel your monthly payments.
To improve our website. We strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more efficiently respond to your customer service requests and support needs.
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To administer a contest, promotion, survey, or other site feature.
How do we protect your information?
Sandy C. Newbigging (Sutratman Ltd) implement a variety of security measures to maintain the safety of your personal information. Our email mailing list is held inside MailChimp.
Do we disclose any information to outside parties?
Sandy C. Newbigging does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
A company called SentryLogin provide our password-protected-membership services, which means they hold any personal data you provide when setting up your membership and/or when updating your profile (name, email address, country). A company called Stripe provide our automatic monthly payment subscription services, which means they hold your personal data that you provide when subscribing to pay monthly for the service. Sandy C. Newbigging does not have access to your debit or credit card details, as this information is help under the tight security of Stripe.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Educational Purposes Only
The information with this website or during the live broadcasts are for educational purposes only. Do not use the techniques or exercises contained within these products whilst driving or operating machinery, or if you suffer from epilepsy, clinical depression or any other nervous or psychiatric conditions. The information provided is not a substitute for proper medical advice. If in doubt, please consult your doctor or licensed medical practitioner.
Any decision you make having received any of Sandy Newbigging's products or services are your own and you remain wholly responsible for any decisions and actions you take.
You are NOT allowed to join the Calm Clan if you suffer from epilepsy, clinical depression or any other nervous or psychiatric conditions. The CALM CLAN offers a way to learn and use meditation via online learnings resources and web broadcasts. No claims are being made that our methods can heal mental, emotional or physical conditions and no guarantees are being made that your life will improve. The Calm Clan 'teachings and techniques', videos, audios, articles and live broadcasts should not substitute for the advice and treatment of a physician, doctor or other licensed health-care professional.
Premium Members Co-Coaching Network
Participation in the Co-Coaching Network is completely voluntary, under your own free will and at your own risk. The Co-Coaching Network (available to Premium Members) is not a replacement for professional help. If you are struggling with any serious personal issues and/or conditions, you should work with a qualified Calmologist, doctor, counsellor, psychologist or healthcare professional. Do not use this network if you are suffering from any mental, emotional or physical conditions that require specialist treatment. Do not use this network if you have experienced trauma in your past that may come up during a Co-Coaching session.
Participants of this network are not trained or qualified professionals. The Co-Coaching Network is offered as an opportunity to understand the Calmology techniques. The Co-Coaching Network is for practicing the techniques on issues that don't require professional help and for deepening your personal benefits and understanding. Please do not use non-Calmology techniques within this network. Sandy Newbigging shall not be liable for any indirect or consequential loss sustained by you or any third part arising, or in connection with, you practicing the techniques shared within the Calm Clan or Co-Coaching Network. Premium Members must use their own discernment if choosing to use the Calmology techniques with friends or family. You are not qualified or insured to work professionally using any of the techniques you learn as a Premium Member.
I understand that my membership of the CALM CLAN and use of the Mind Calm Meditation (MCM), Body Calm Meditation (BCM), Soul Calm Meditation (SCM), Embodying Exercise (EE), Mind Detox Method (MDM), Calm Cure (CC) or any advice or technique shared by Sandy C. Newbigging is completely voluntary, under my own free will and at my own risk.
I also understand that no assurance guaranteeing my safety is being made and I agree to hold SANDY NEWBIGGING, SUTRATMAN LTD, MINDBODYCO LTD, CALM CLAN, MIND DETOX ACADEMY, CALM ACADEMY, ASCENSION MEDITATION (AM), MIND DETOX METHOD (MDM), MIND CALM MEDITATION (MCM), BODY CALM MEDITATION, SOUL CALM MEDITATION, EMBODYING EXERCISE, CALM CURE, the sponsors, facilitators, organisers and property owners completely harmless of all liability if I sustain any injury (except for any injury which is caused by SANDY NEWBIGGING’s negligence or fraud or the negligence or fraud of any other party listed above). By agreeing to this waiver, I agree to assume full responsibility for any injury or injuries, physical, emotional and mental, that I may sustain when using the 'teachings and techniques' which is not caused by SANDY NEWBIGGING’s negligence or fraud (or the negligence or fraud of any other party listed above).
I also understand that SANDY NEWBIGGING shall not be liable to me, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or for any indirect or consequential loss sustained by me or any third party arising under, or in connection with, me practising the Mind Calm Meditation (MCM), Body Calm Meditation (BCM), Soul Calm Meditation (SCM), Embodying Exercise, Mind Detox Method or Calm Cure Technique. However, nothing in this Disclaimer shall limit or exclude SANDY NEWBIGGING’s liability for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors or for fraud or fraudulent misrepresentation.